Terms and conditions

This page contains the terms and conditions for shopping at Erelisbon. Please read these terms and conditions carefully before ordering any products from us. You should understand that by ordering any of our products, you agree with these terms and conditions.

By placing an order at Erelisbon, you state that you are at least 18 years old (or have permission from an adult to do so) and accept these terms and conditions which shall apply to all orders placed or to be placed at Erelisbon, for the sale and supply of any products. None of these terms and conditions affect your statutory rights. No other terms or changes to the terms and conditions shall be binding unless agreed in writing signed by us.

When placing an order on our website for an item that is not yet released (available for pre-order), your credit or debit card is authorised and charged for the full amount of the order. You can place an order containing both pre-order and in-stock products. In-stock products will be shipped according to pre-order delivery time. But you may receive your products separately depending on their availability date.

By accepting these conditions, you agree to the above:

Pricing and title

We make every effort to ensure that the pricing displayed on our website is correct. However, we reserve the right to change all product pricing without notice.

Handling

Once your order has been processed you will receive a tracking number and details via email. The average transit times are as follows (please consider extra time from your customs check and don't forget that if you choose an article in pre-order, this time frame starts only after shipment). We are based in Portugal (Europe), so please note that the customer is responsible for payment of any extra duties, customs, import charges or taxes imposed by the destination country for delivery. No charges or customs will be applied to orders delivered to countries within the European Union.

Refused shipments

If you choose to refuse your order, you will be responsible for any duties, taxes and/or customs charges that are incurred on the package and also the cost of returning the package to our portuguese address. This amount will be deducted from your refund.

Customer complaints

We endeavour to respond to all customer complaints or queries within five working days.

Force majeure

Events outside Erelisbon's control, which are not reasonably foreseeable, shall be considered force major, meaning that Erelisbon is released from Erelisbon’s obligations to fulfil contractual agreements. An example of such events is government action or omission, new or amended legislation, conflict, embargo, fire or flood, sabotage, accident, war, natural disasters, strikes or lack of delivery from suppliers. The force majeure also includes government decisions that affect the market negatively and products, for example, restrictions, warnings, ban, etc.

Payments

All products remain Erelisbon's property until a full payment is made. The price applicable is the one set on the date which you place your order. Shipping costs and payment fees are recognized before confirming the purchase. If you are under 18 years old you must have a permission from an adult to buy on Erelisbon.

All transfers conducted through Erelisbon are handled and transacted through third-party dedicated gateways to guarantee your protection. Card information is not stored and all card information is handled over SSL encryption. Please read the terms & conditions of the payment gateway chosen for the transaction as they are responsible for the transactions made.

Local taxes

Please note that local charges (sales tax, customs duty) may occur, depending on your region and local customs duties. These charges are a responsibility of the costumer.

Returns

Your returned items must arrive at our office within 14 days after you receive them. We don´t accept exchanges.

Fraud

Erelisbon holds the right to cancel and refund any order(s) that are suspected to be made in a fraudulent or otherwise harmful way in order to secure the safety of our consumers’ transactions via our online services.

Erelisbon reserves the right to seek all remedies available at law and in equity for violations of these Terms and Conditions, including the right to block access to the site and/or forward information on transactions to authorities or payment provider. Individuals violating the restriction of password protected areas of the site may be subject to prosecution.

Who we are

Maria Casas., Rua da Lagoa 1 3030-279 Coimbra, NIF 183905261, info@erelisbon.com.

Aditional information

Erelisbon reserves the right to change any information, including prices, technical specifications, purchase terms and product offerings without prior notification. In the event that a product was found to be out of stock, Erelisbon has the right to cancel the order and refund the amount paid in the way the customer prefers. The Erelisbon must also notify the customer in the event of a similar product. Please note that the use of our website and any other of our services constitutes acceptance of these terms and conditions.

Cookie policy

introduction, scope and object

This document explains the Cookie Policy of the Website www.erelisbon.com and the purchase of products made by its users.

Before browsing and using the website, please read the General Conditions of Use, the Privacy Policy and the Cookie Policy carefully. If you have any questions regarding the use of this website, please contact Erelisbon via email info@erelisbon.com.

Access, browsing and orders made through the website www.erelisbon.com entails the acceptance of the Cookie Policy which is explained below.

ERE reserves the right to change this Cookie Policy without prior notice. Changes are published in the Cookie Policy area of www.erelisbon.com.

what are cookies and how are they used?

Cookies are small text files downloaded and stored on the smartphone, tablet, computer, or any other data storage device with an operating system and Internet access, when using a Browser. The text files contain information on user and browsing preferences, but do not include personal data.

Cookies are essential for the user to access content and services. They are used to store user preferences (in terms of interests and preferences), which allows for faster and more efficient browsing. They do not damage the user's equipment and the fact that they are active allows identifying and resolving possible browsing errors that may occur.

Enabling the use of cookies while browsing our site is completely voluntary. The user can opt to accept or decline cookies. Most browsers accept cookies automatically, but the user can change the browser configuration to disable cookies. Please be advised that if cookies are disabled, browsing our site may not be optimal and some features may stop working.

information collected

Erelisbon may collect the following information:

Name;
Contact information, including email address;
Demographic information, such as zip code, preferences and interests;
Other information that may be relevant for searches and/or customer offers.

To learn about the information ERE collects, see below the list of cookies.

what does Erelisbon do with the information collected?

ERE and its subcontractors or partners are the entities that may have access to and use the information collected by cookies during 30 days. No personally identifiable information is stored, as cookies are not used for direct advertising according to user preferences, nor for other advertising purposes (our own or third parties).

use of cookies

The user may, at any time, access the browser configuration options and disable part or all of the cookies on this website. Blocking cookies may affect user experience. Click here for more information about enabling, disabling, blocking, or unblocking cookies.

type of cookies

Please be advised that there are two types of cookies in our website (www.erelisbon.com): session cookies and persistent cookies. Session cookies are temporary cookies that are active when the user is browsing the website. These cookies are automatically deleted from the device when the user logs out of the browser. Persistent cookies are cookies that are stored on the browser of the device until the user manually deletes them or until they expire. These enable user identification on the next visit to the site.

type of cookies and their purpose

Essential Cookies allow the user to browse the website and use features such as access to the secure areas of the site, as well as the personal area. Without these cookies the website’s features do not work properly.

Anonymous Analytical Cookies allow Erelisbon to obtain aggregated data for statistical analysis and site improvement.

Functional Cookies allow for easy and personalised browsing by saving user preferences of the site.

Third party cookies are used because Erelisbon uses third party components. Thus, there are cookies from other entities such as YouTube, Meta, Twitter, Google Analytics, among others, that use cookies that are different from the cookies managed by Erelisbon.

Session Cookies can be temporary or persistent. Temporary session cookies are used to collect data during browsing and remain in the device until the user leaves the site. These cookies are deleted when the user closes the browser window. Persistent cookies remain in the device. They are essential for analysis and for the site to adapt to user preferences and interests.

Advertising Cookies are used for targeted advertising according to user preferences and browsing habits.

list of cookies

See the list of cookies and the information they keep when the user browses this website:

· CART

· CHECKOUT_WEBSITE

· Commerce-checkout-state

· Crumb

· hasCart

· Bloqueado

· PHPSESSID

· RecentRedirect

· siteUserCrumb

· SiteUserInfo

· SiteUserSecureAuthToken

· squarespace-announcement-bar

· squarespace-likes

· squarespace-popup-overlay

· ss_sd

· Teste

· ss_cid

· ss_cookieAllowed

· ss_cpvisit

· ss_cvisit

· ss_cvr

· ss_cvt

cookies collected by third parties

Please refer to the list of cookies collected by third parties when browsing our site without being logged into one of the entities and the information they keep from all users when browsing this website.

Please refer to the list of cookies collected by third parties when logged in with one of the entities and the information they keep from all users when browsing this website.

more information

For more information about cookies and their use, please refer to the following links, some which are in english and some in portuguese: